The Engineering team are continuing to work on the fix and its release. The ETA for the roll out of the fix is Dec 9th 00:00 AM UTC. We appreciate your patience while the engineering team is working towards releasing the fix. We will provide a new update by Dec 9th 00:00 AM UTC. Please continue to reach out to the support team or your customer success representatives if you have any questions
Posted Nov 30, 2023 - 20:36 UTC
Update
Few customers reported false throughput based incidents reported. We have disabled all new throughput incidents to be generated until the issue is fixed. incident codes list below: - INC_SC_SITE_LONG_DURATION_EXCEEDED_CAPACITY - INC_RN_SPN_LONG_DURATION_EXCEEDED_CAPACITY - INC_RN_SITE_LONG_DURATION_CAPACITY_EXCEEDED_THRESHOLD - INC_RN_SPN_LONG_DURATION_CAPACITY_EXCEEDED_THRESHOLD - INC_RN_SITE_LONG_DURATION_EXCEEDED_CAPACITY - INC_SC_SITE_LONG_DURATION_CAPACITY_EXCEEDED_THRESHOLD
The next update will be shared by Nov 28th, 18:00 UTC
Posted Nov 24, 2023 - 05:23 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 22, 2023 - 23:03 UTC
Investigating
Some of the Prisma Access tenants' Strata Cloud Manager Branch Site Monitoring Page reported an incorrect RN tunnel bandwidth values between Nov 17th 23:00 PM UTC and Nov 18th, 02:00 AM UTC. The issue has been addressed and the bandwidth values should reflect normal consumption for most of the customers. The engineering team are continuing to address the fix for a few tenants that are still seeing intermittent incorrect bandwidth values.