Strata Logging Service - Issue

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.

Posted Sep 22, 2025 - 05:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 22, 2025 - 04:26 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 22, 2025 - 04:24 UTC

Update

We are continuing to investigate this issue.

Posted Sep 22, 2025 - 04:08 UTC

Investigating

Strata Logging Service is currently experiencing an issue in China. We are actively working on this issue with the explore page and will provide another update by 05:00 AM UTC with further details.

Customer Impact: SLS users in China will not be able to access the explore page. No impact on log ingestion

Workaround: NA

Posted Sep 22, 2025 - 04:06 UTC

This incident affected: Strata Logging Service (China).