This incident has been resolved with the fix in place. Thanks!!
Posted Jul 18, 2025 - 08:34 UTC
Monitoring
We have applied fix to the identified issue. Users can connect to this region gateway. Thanks!
Posted Jul 18, 2025 - 06:59 UTC
Update
We have identified the root cause for the issue and are continuing to work on a fix for this issue. We will provide another update by 10:00 UTC with further details.
Posted Jul 18, 2025 - 06:22 UTC
Update
We are continuing to work on a fix for this issue and will provide another update by 06:00 UTC with further details.
Posted Jul 18, 2025 - 04:20 UTC
Identified
Prisma Access is currently experiencing an issue on mobile users gateway auto-scaling and new onboarding. We are actively working on this issue and will provide another update by 04:00 UTC with further details.
Customer Impact Some mobile users may experience unstable connectivity to Prisma Access due to auto-scaling failures. This degradation may impact new onboarding. The data plane traffic across the existing instances is NOT affected.
Workaround Users can try connecting to other regions.