Cortex XDR/XSIAM/CLOUD - Sporadic third-party log collection performance in the US region

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.

Posted Aug 25, 2026 - 01:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 22, 2026 - 18:41 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 22, 2026 - 06:10 UTC

Investigating

We are experiencing sporadic third-party log collection performance on a small subset of tenants in the US region, affecting log collection from third-party vendors through our native third-party collectors. Marketplace integrations are not affected

Posted Aug 21, 2026 - 20:24 UTC

This incident affected: Cortex XDR (United States - Americas), Cortex Cloud (United States - Americas), and Cortex XSIAM (United States - Americas).