WildFire Issue

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Jul 21, 2025 - 23:25 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 21, 2025 - 23:10 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 21, 2025 - 23:04 UTC

Update

We are continuing to investigate this issue.
Posted Jul 21, 2025 - 20:43 UTC

Update

We are continuing to investigate this issue.
Posted Jul 21, 2025 - 17:49 UTC

Investigating

WildFire is currently experiencing an issue in the Canada Cloud. We are actively working on this issue and will provide another update by 18:30 UTC with further details.

Customer Impact: Delay of sample processing and the availability of the signature

Workaround: N/A
Posted Jul 21, 2025 - 16:30 UTC
This incident affected: WildFire (WildFire Canada Cloud).
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