Prisma Access CIE(Cloud Identity Engine) issue with user group sync

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted May 05, 2025 - 21:33 UTC

Monitoring

We are monitoring the results.
Posted May 02, 2025 - 14:11 UTC

Investigating

The Engineering team has identified an issue, and we are working on the fix

If you continue to experience any difficulties, please open a support case. We apologize for any inconvenience caused and sincerely appreciate your patience as we diligently work to resolve this matter.

We will provide the next update on May 2nd, 2025, at 16:00 UTC.
Posted May 02, 2025 - 13:45 UTC