File Manager: Increased Latency in US West Region

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Aug 20, 2026 - 19:36 UTC

Monitoring

GCP is seeing recovery for affected products. We will continue monitoring the situation.
Posted Aug 20, 2026 - 18:33 UTC

Identified

We are observing some increased latency in the US West region due to the ongoing GCP outage (link below). Overall health of the region is within acceptable bounds.

GCP Outage link: https://status.cloud.google.com/regional/americas#status-table
Posted Aug 20, 2026 - 18:16 UTC
This incident affected: File Manager (FileMgr) (United States - Americas).