Kindly note, that although the issue has been fixed on the DNS provider, and the domain updates are propagating, in case you are still experiencing connectivity issues or config push issues please try the following workaround:
Change DNS on your end clients to use 4.2.2.2 or 8.8.8.8
Request your ISP to clear the cache for *.gpcloudservice.com domain.
We appreciate your patience while the updates are being propagated.
Posted Jun 13, 2022 - 13:45 UTC
Update
The fix has been rolled out to all regions.
If you are experiencing connectivity issues, please use the corresponding links below to clear the DNS cache.
A fix has been implemented and is being rolled out across all the compute regions. If you are experiencing connectivity issues, please use the corresponding links provided below to clear the dns cache. The next update will be provided by 5:00 am UTC once all rollout is completed.
The issue has been resolved on the DNS provider and recovery is in progress. We are seeing access to the subdomains of the gpcloudservice.com becoming functional again. The updates are also being propagated and the SRE team is continuing to monitor the progress of the domain updates. The SRE team is continuing to insure that the services are all rendered functional.
The next update will be provided at June 13th 5:00 AM UTC
Posted Jun 13, 2022 - 04:04 UTC
Update
The issue has been resolved on the DNS provider and recovery is in progress. We are seeing access to the subdomains of the gpcloudservice.com becoming functional again. The updates are also being propagated and the SRE team is continuing to monitor the progress of the domain updates. The SRE team is continuing to insure that the services are all rendered functional.
The next update will be provided at June 13th 4:00 AM UTC
Posted Jun 13, 2022 - 03:20 UTC
Update
The issue has been resolved on the DNS provider and recovery is in progress. We are seeing access to the subdomains of the gpcloudservice.com becoming functional again. The updates are also being propagated and the SRE team is continuing to monitor the progress of the domain updates. The SRE team is continuing to insure that the services are all rendered functional.
The next update will be provided at June 13th 3:00 AM UTC
Posted Jun 13, 2022 - 02:03 UTC
Update
The issue has been resolved on the DNS provider and recovery is in progress. We are seeing access to the subdomains of the gpcloudservice.com becoming functional again. The updates are also being propagated and the SRE team is continuing to monitor the progress of the domain updates. The SRE team is continuing to insure that the services are all rendered functional.
The next update will be provided at June 13th 2:00 AM UTC
Posted Jun 13, 2022 - 01:37 UTC
Update
The issue has been resolved on the DNS provider. We are seeing access to the subdomains of the gpcloudservice.com becoming functional again. The updates are also being propagated and the SRE team is continuing to monitor the progress of the domain updates. The SRE team is continuing to insure that the services are all rendered functional.
The next update will be provided at June 13th 1:00 AM UTC
Posted Jun 13, 2022 - 00:10 UTC
Update
We are continuing to work with the dns service provider to resolve this issue. We appreciate your patience while we are working towards resolving this issue.
The next update will be provided by Jun 13th 12 AM UTC
Posted Jun 12, 2022 - 23:04 UTC
Identified
The root cause has been identified and the SRE team is working with the third party DNS provider service to get this issue resolved and the service operational. We appreciate your patience while the SRE team works to resolve this issue.
The next status update will be provided by Jun 12th 11 PM UTC
Posted Jun 12, 2022 - 22:08 UTC
Update
This incident is affecting commit pushes from panoramas to the Prisma Access backend, loss of integration with Prisma SD-WAN, statistics and status within the insights and ADEM portals.
We are continuing to investigate the issue and the next update will be provided by June 13th 12:00 AM UTC
Posted Jun 12, 2022 - 20:09 UTC
Investigating
There are multiple reports of Prisma Access being down or in a degraded state. Panorama services cloud plugin isn't displaying any data but is reporting an internal server error. The preliminary investigation points to host resolution issues and is being investigated internally by the SRE teams.
We will provide the next update by June 13th 12:00 AM UTC