Get webhook notifications whenever Palo Alto Networks Cloud Services creates an incident, updates an incident, resolves an incident or changes a component status.
Update - We are continuing to monitor for any further issues.
Sep 12, 2025 - 18:10 UTC
Monitoring - A fix has been deployed and we have verified recovery. We will continue to monitor for some time before resolving.
Sep 12, 2025 - 18:06 UTC
Identified - A fix has been identified and will be deployed shortly
Sep 12, 2025 - 17:17 UTC
Investigating - We are currently investigating this issue.
Sep 12, 2025 - 01:30 UTC
Investigating - Prisma SDWAN - VPN services in US region are currently experiencing degraded performance. Engineering is actively looking into the issue. Next update will be at 14:00 UTC
Jul 03, 2025 - 13:05 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 07, 2025 - 13:02 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 07, 2025 - 13:01 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan region. The maintenance is scheduled for September 14th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Aug 14, 2025 - 07:23 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 14, 2025 - 09:22 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for September 14th 11:00 AM UTC to 7:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Aug 14, 2025 - 07:24 UTC
We have a scheduled maintenance for FileMgr in US Region. The maintenance is scheduled for September 18th from 02:00 to 04:00 UTC. Customers may encounter intermittent disconnections during the maintenance window. Posted on
Sep 11, 2025 - 16:22 UTC
We have a scheduled maintenance for FileMgr in United State Region. The maintenance is scheduled for September 18th from 22:00 to 23:59 UTC. Customers may encounter intermittent disconnections during the maintenance window. Posted on
Sep 11, 2025 - 16:30 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for September 28th from 4:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Aug 14, 2025 - 07:37 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 14, 2025 - 07:33 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan region. The maintenance is scheduled for September 28th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Aug 14, 2025 - 07:27 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for September 28th from 11:00 AM UTC to 7:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Aug 14, 2025 - 07:29 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / Cloud in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan regions. The maintenance is scheduled for October 19th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Sep 11, 2025 - 17:44 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / Cloud in America Government region. The maintenance is scheduled for October 19th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Sep 11, 2025 - 17:48 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / Cloud in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom regions. The maintenance is scheduled for October 19th from 11:00 AM UTC to 7:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Sep 11, 2025 - 17:46 UTC
Completed -
The scheduled maintenance has been completed.
Sep 13, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in US Region. The maintenance is scheduled for September 12th from 23:00 to September 13th 01:00 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Sep 11, 16:13 UTC
Completed -
The scheduled maintenance has been completed.
Sep 13, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:45 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in Spain Region. The maintenance is scheduled for September 13th from 00:45 to 01:00 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Sep 13, 00:36 UTC
Completed -
The scheduled maintenance has been completed.
Sep 12, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 11:00 UTC
Scheduled -
We have a planned service maintenance for Strata Logging Service in China scheduled for September 12, 2025, from 11:00 UTC to 13:00 UTC.
Customer Impact: Firewalls connecting to Strata Logging Services may see intermittent disconnection and reconnection during the maintenance window
Sep 10, 05:25 UTC
Completed -
The scheduled maintenance has been completed.
Sep 12, 03:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 02:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on September 12, 2025 from 02:15:00 UTC to 03:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 12, 02:09 UTC
Completed -
The scheduled maintenance has been completed.
Sep 12, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 00:00 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on September 12, 2025 from 00:00:00 UTC to 01:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 11, 21:52 UTC
Completed -
The scheduled maintenance has been completed.
Sep 12, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 UTC
Scheduled -
We have a planned service maintenance for WildFire Indonesia Cloud from September 11, 2025 22:00:00 UTC to September 12, 2025 00:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 11, 21:45 UTC
Completed -
The scheduled maintenance has been completed.
Sep 11, 18:35 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 17:35 UTC
Scheduled -
We have a planned service maintenance for WildFire India Cloud on September 11, 2025 from 17:35:00 UTC to 18:35:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 11, 17:34 UTC
Completed -
The scheduled maintenance has been completed.
Sep 11, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 02:00 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in the US region on September 11th from 02:00 UTC to 04:00 UTC. During this window, customers may experience intermittent disconnections.
Sep 8, 05:35 UTC
Completed -
The scheduled maintenance has been completed.
Sep 10, 01:36 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:35 UTC
Scheduled -
We have a planned service maintenance for WildFire Israel Cloud from September 09, 2025 23:35:00 UTC to September 10, 2025 01:35:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 9, 17:19 UTC
Completed -
The scheduled maintenance has been completed.
Sep 10, 01:35 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:35 UTC
Scheduled -
We have a planned service maintenance for WildFire Indonesia Cloud from September 09, 2025 23:35:00 UTC to September 10, 2025 01:35:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 9, 17:18 UTC
Completed -
The scheduled maintenance has been completed.
Sep 10, 01:35 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:35 UTC
Scheduled -
We have a planned service maintenance for WildFire India Cloud from September 09, 2025 23:35:00 UTC to September 10, 2025 01:35:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 9, 17:18 UTC
Completed -
The scheduled maintenance has been completed.
Sep 10, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:00 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in the Canada region on September 9th from 23:00 UTC to September 10th 00:00 UTC. During this window, customers may experience intermittent disconnections.
Sep 8, 05:33 UTC
Completed -
The scheduled maintenance has been completed.
Sep 9, 23:06 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:06 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on September 09, 2025 from 21:06:00 UTC to 23:06:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 9, 21:05 UTC
Completed -
The scheduled maintenance has been completed.
Sep 9, 20:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 18:50 UTC
Scheduled -
We have a planned service maintenance for WildFire EU Regulated Cloud on September 09, 2025 from 18:50:00 UTC to 20:50:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 9, 18:48 UTC
Completed -
The scheduled maintenance has been completed.
Sep 9, 20:26 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 18:26 UTC
Scheduled -
We have a planned service maintenance for WildFire Canada Cloud on September 09, 2025 from 18:25:00 UTC to 20:25:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 9, 18:21 UTC
Completed -
The scheduled maintenance has been completed.
Sep 9, 20:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 18:25 UTC
Scheduled -
We have a planned service maintenance for WildFire Australia Cloud on September 09, 2025 from 18:25:00 UTC to 20:25:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 9, 18:21 UTC
Completed -
The scheduled maintenance has been completed.
Sep 9, 20:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 18:25 UTC
Scheduled -
We have a planned service maintenance for WildFire Europe Cloud on September 09, 2025 from 18:25:00 UTC to 20:25:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 9, 18:21 UTC
Completed -
The scheduled maintenance has been completed.
Sep 9, 19:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 17:46 UTC
Scheduled -
We have a planned service maintenance for WildFire Poland Cloud on September 09, 2025 from 17:45:00 UTC to 19:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 9, 17:43 UTC
Completed -
The scheduled maintenance has been completed.
Sep 9, 19:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 17:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Japan Cloud on September 09, 2025 from 17:45:00 UTC to 19:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 9, 17:43 UTC
Completed -
The scheduled maintenance has been completed.
Sep 9, 19:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 17:45 UTC
Scheduled -
We have a planned service maintenance for WildFire UK Cloud on September 09, 2025 from 17:45:00 UTC to 19:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 9, 17:43 UTC
Completed -
The scheduled maintenance has been completed.
Sep 9, 01:28 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 23:28 UTC
Scheduled -
We have a planned service maintenance for WildFire Italy Cloud from September 08, 2025 23:28:00 UTC to September 09, 2025 01:28:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 8, 23:26 UTC
Completed -
The scheduled maintenance has been completed.
Sep 9, 01:28 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 23:28 UTC
Scheduled -
We have a planned service maintenance for WildFire Saudi Arabia Cloud from September 08, 2025 23:28:00 UTC to September 09, 2025 01:28:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 8, 23:26 UTC
Completed -
The scheduled maintenance has been completed.
Sep 9, 01:16 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 23:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Singapore Cloud from September 08, 2025 23:15:00 UTC to September 09, 2025 01:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 8, 23:13 UTC
Completed -
The scheduled maintenance has been completed.
Sep 9, 01:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 23:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Qatar Cloud from September 08, 2025 23:15:00 UTC to September 09, 2025 01:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 8, 23:13 UTC
Completed -
The scheduled maintenance has been completed.
Sep 9, 00:57 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:57 UTC
Scheduled -
We have a planned service maintenance for WildFire South Africa Cloud from September 08, 2025 22:57:00 UTC to September 09, 2025 00:57:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 8, 22:56 UTC
Completed -
The scheduled maintenance has been completed.
Sep 9, 00:57 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:58 UTC
Scheduled -
We have a planned service maintenance for WildFire Switzerland Cloud from September 08, 2025 22:57:00 UTC to September 09, 2025 00:57:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 8, 22:56 UTC
Completed -
The scheduled maintenance has been completed.
Sep 9, 00:42 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:42 UTC
Scheduled -
We have a planned service maintenance for WildFire South Korea Cloud from September 08, 2025 22:42:00 UTC to September 09, 2025 00:42:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 8, 22:40 UTC
Completed -
The scheduled maintenance has been completed.
Sep 9, 00:27 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:27 UTC
Scheduled -
We have a planned service maintenance for WildFire Germany Cloud from September 08, 2025 22:27:00 UTC to September 09, 2025 00:27:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 8, 22:25 UTC
Completed -
The scheduled maintenance has been completed.
Sep 9, 00:13 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:13 UTC
Scheduled -
We have a planned service maintenance for WildFire France Cloud from September 08, 2025 22:13:00 UTC to September 09, 2025 00:13:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 8, 22:11 UTC
Completed -
The scheduled maintenance has been completed.
Sep 8, 23:36 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 21:36 UTC
Scheduled -
We have a planned service maintenance for WildFire Taiwan Cloud on September 08, 2025 from 21:36:00 UTC to 23:36:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 8, 21:34 UTC
Completed -
The scheduled maintenance has been completed.
Sep 8, 23:35 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:35 UTC
Scheduled -
We have a planned service maintenance for WildFire Spain Cloud on September 08, 2025 from 22:35:00 UTC to 23:35:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 8, 22:33 UTC
Completed -
The scheduled maintenance has been completed.
Sep 8, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 18:00 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in the Asia region on September 8th from 18:00 UTC to 20:00 UTC. During this window, customers may experience intermittent disconnections.
Sep 8, 05:30 UTC
Completed -
The scheduled maintenance has been completed.
Sep 7, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 11:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for September 7th from 11:00 AM UTC to 7:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Aug 14, 07:19 UTC
Completed -
The scheduled maintenance has been completed.
Sep 7, 16:00 UTC
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 7, 13:04 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 06:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan region. The maintenance is scheduled for September 7th from 6:00AM UTC to 4:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Aug 14, 07:17 UTC
Completed -
The scheduled maintenance has been completed.
Sep 7, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 04:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for September 7th from 4:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Aug 14, 07:35 UTC
Completed -
The scheduled maintenance has been completed.
Sep 6, 23:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 17:02 UTC
Scheduled -
We have a planned service maintenance for WildFire Saudi Arabia/Italy/Spain/South Africa/EU Regulated/AWF Gov Cloud on Saturday, 2025/09/06 from 17:00 UTC to 23:00 UTC.
Customer Impact: A temporary delay in the delivery of critical malware prevention signatures that are normally provided 24/7 to NGFW and Prisma Access customers globally.
Sep 5, 22:11 UTC
Completed -
The scheduled maintenance has been completed.
Sep 6, 23:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 17:00 UTC
Scheduled -
We have a planned service maintenance for WildFire India/Switzerland/Poland/Indonesia/Taiwan/France/Qatar/South Korea/Israel Cloud on Saturday, 2025/09/06 from 17:00 UTC to 23:00 UTC. Customer Impact: A temporary delay in the delivery of critical malware prevention signatures that are normally provided 24/7 to NGFW and Prisma Access customers globally.
Sep 5, 22:08 UTC
Completed -
The scheduled maintenance has been completed.
Sep 6, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 17:01 UTC
Scheduled -
We have a planned service maintenance for WildFire Global/US Gov/EU/Japan/Singapore/UK/Canada/Australia/Germany Cloud on Saturday, 2025/09/06 from 17:00 UTC to 23:00 UTC. Customer Impact: A temporary delay in the delivery of critical malware prevention signatures that are normally provided 24/7 to NGFW and Prisma Access customers globally.
Sep 5, 22:04 UTC
Resolved -
This incident has been resolved.
Sep 6, 19:08 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 6, 16:11 UTC
Investigating -
Prisma Cloud is currently experiencing an issue in app4. We are actively working on this issue and will provide another update once available with further details.
Resolved -
This incident has been resolved.
Sep 6, 17:07 UTC
Update -
We are continuing to investigate this issue.
Sep 6, 16:30 UTC
Investigating -
There will be routine maintenance on September 7th between 10AM to 11AM PST. There is no impact to customer services during this maintenance.
Aug 29, 22:35 UTC
Resolved -
This incident has been resolved.
Sep 6, 17:07 UTC
Update -
We are continuing to investigate this issue.
Sep 6, 16:30 UTC
Investigating -
There will be routine maintenance on September 6th between 1PM to 2PM PST. There is no impact to customer services during this maintenance.
Aug 29, 22:34 UTC
Resolved -
This incident has been resolved.
Sep 6, 17:06 UTC
Update -
We are continuing to investigate this issue.
Sep 6, 16:31 UTC
Investigating -
There will be routine maintenance on September 6th between 12PM to 1PM PST. There is no impact to customer services during this maintenance.
Aug 29, 22:33 UTC
Resolved -
This incident has been resolved.
Sep 6, 17:06 UTC
Update -
We are continuing to investigate this issue.
Sep 6, 16:31 UTC
Investigating -
There will be routine maintenance on September 7th between 3PM to 4PM PST. There is no impact to customer services during this maintenance.
Aug 29, 22:31 UTC
Resolved -
This incident has been resolved.
Sep 6, 17:06 UTC
Update -
We are continuing to investigate this issue.
Sep 6, 16:32 UTC
Investigating -
There will be routine maintenance on September 7th between 1PM to 2PM PST. There is no impact to customer services during this maintenance.
Aug 29, 22:29 UTC
Resolved -
This incident has been resolved.
Sep 6, 17:06 UTC
Update -
We are continuing to investigate this issue.
Sep 6, 16:32 UTC
Investigating -
There will be routine maintenance on September 6th between 9AM to 10AM PST. There is no impact to customer services during this maintenance.
Aug 29, 22:28 UTC
Resolved -
This incident has been resolved.
Sep 6, 17:05 UTC
Update -
We are continuing to investigate this issue.
Sep 6, 16:32 UTC
Investigating -
There will be routine maintenance on September 6th between 10AM to 11AM PST. There is no impact to customer services during this maintenance.
Aug 29, 22:27 UTC
Completed -
The scheduled maintenance has been completed.
Sep 5, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 17:00 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in the Asia region on September 5th from 17:00 UTC to 19:00 UTC. During this window, customers may experience intermittent disconnections.
Sep 5, 16:38 UTC
Completed -
The scheduled maintenance has been completed.
Sep 5, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 11:00 UTC
Scheduled -
We have a planned service maintenance for Strata Logging Service in China scheduled for September 5, 2025, from 11:00 UTC to 13:00 UTC.
Customer Impact: Firewalls connecting to Strata Logging Services may see intermittent disconnection and reconnection during the maintenance window
Sep 3, 05:55 UTC
Resolved -
This incident has been resolved.
Sep 4, 23:07 UTC
Identified -
AutoFocus is currently experiencing an issue with infrastructure. We are actively working on resolving this issue and will provide another update. Customer Impact: Customers will not be able to access the AutoFocus application or API Workaround: N/A
Jun 18, 18:56 UTC
Completed -
The scheduled maintenance has been completed.
Sep 4, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 20:00 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in the Europe region on September 4th from 20:00 UTC to 22:00 UTC. During this window, customers may experience intermittent disconnections.
Sep 4, 17:32 UTC
Resolved -
This incident has been resolved.
Sep 4, 21:15 UTC
Update -
We are continuing to work on a fix for this issue.
Aug 20, 07:14 UTC
Identified -
We are currently experiencing an issue with our Cloud NGFW for Azure service due to degradation in Azure VMs. This may cause failures when creating new resources and could lead to intermittent traffic drops during auto-scaling events. Traffic on existing deployments remains unaffected.
Our team is working with Azure to resolve this. If you experience any traffic interruption, please contact the Palo Alto Networks Support team.
We will provide an update as soon as more details are available.
Aug 20, 02:18 UTC
Completed -
The scheduled maintenance has been completed.
Sep 3, 23:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 21:45 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in Europe Region. The maintenance is scheduled for Sep 3rd from 21:45 UTC to 23:45 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Sep 3, 21:39 UTC
Completed -
The scheduled maintenance has been completed.
Sep 3, 23:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 22:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on September 03, 2025 from 22:15:00 UTC to 23:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Sep 3, 22:12 UTC
Completed -
The scheduled maintenance has been completed.
Sep 3, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 18:00 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in Asia Region. The maintenance is scheduled for Sep 3rd from 18:00 to 20:00 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Sep 3, 17:50 UTC
Resolved -
We have applied fix to the identified issue. Users can connect to AWS console.
Sep 2, 22:53 UTC
Identified -
We’ve identified a compatibility issue stemming from a recent AWS update to the boto3 library. This new boto3 version is incompatible with the older botocore version currently used in our deployments. Customer Impact There’s no impact on ongoing traffic, and all backend Cloud NGFW instances remain healthy. However, you might observe an incorrect status display in the UI related to two specific scenarios: When adding a new Availability Zone (AZ), the firewall status might incorrectly show “UPDATING” in the UI. The firewall status might incorrectly show “CREATING” in the UI. Please note, this issue is affecting less than 10% of our total firewalls. We’re actively working to resolve this and will provide another update as soon as we have more information.
Jul 29, 18:08 UTC
Resolved -
We have applied fix to the identified issue. Users can connect to AWS console.
Sep 2, 22:53 UTC
Investigating -
Dear Customer, Cloud NGFW is currently experiencing an issue with AWS login. We are actively working on this issue and will provide another update by September 2nd, 9:00 PM UTC with further details and next steps.
Customer Impact:
All management actions done via the AWS web GUI is currently affected. There is however no impact to the firewall dataplane traffic. This issue doesn't affect Panorama or Strata Cloud Manager management tasks either.
Sep 2, 15:58 UTC
Completed -
The scheduled maintenance has been completed.
Aug 31, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 12:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 28, 14:08 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for August 31th from noon UTC to 8:00 PM UTC. During this window, data ingestion may be delayed by up to 10 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Aug 28, 14:07 UTC
Completed -
The scheduled maintenance has been completed.
Aug 31, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 06:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan regions. The maintenance is scheduled for August 31th from 6:00 AM UTC to 2:00 PM UTC. During this window, data ingestion may be delayed by up to 10 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Aug 28, 14:05 UTC
Completed -
The scheduled maintenance has been completed.
Aug 31, 07:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 06:10 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in Europe Region. The maintenance is scheduled for August 31th from 06:10 UTC to 07:10 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Aug 31, 06:04 UTC
Completed -
The scheduled maintenance has been completed.
Aug 31, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 23:00 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in Europe Region. The maintenance is scheduled for August 30th from 23:00 UTC to 23:59 PM UTC. Customers may encounter intermittent disconnections during the maintenance window.
Aug 30, 05:46 UTC